Innovative Learning Solutions

Change in Child Care Complaint Process Is Coming

Beginning July 1, complaints about possible infractions of licensing rules and statutes will be required to be made in writing, via either hand delivery, mail, e-mail, or fax. The purpose of this change is to reduce frivolous complaints which can be very time-consuming for surveyors to investigate. The Division of Licensing Services policy requires investigation of every complaint.
A complaint form is provided on the OCCL website to help individuals provide sufficient information required for surveyors to do an adequate investigation, but complaints in any written format will be accepted.